Plastic Card Solutions (PCS) of Florida, a division of BBF Printing Solutions, has invested in the Telesales Business, Amtek's class-leading e-learning package. The system currently runs on a single PC in a dedicated training area, and has options to extend to a multi-PC networked system if required.

Tom Troublefield, Director of Sales and Marketing, PCS commented:

"I, and my four Account Managers, are progressing through the sales training program, and are still interacting with selected sections specific to our sales environment. This is a truly unique training tool, because of the ability to customize certain content areas. The advantage to us is that we can apply relevant interactive content, and the real value is it keeps the interest and attention of the trainee focused where most effective.

I should also mention the ease of getting started, which results in your [Amtek's] direct involvement and personal attention to our questions. While I have an experienced staff, I can still modify content to appeal to their level of experience, therefore avoiding the 'been there, done that' attitude. As I will also hire inexperienced personnel, this training technique will accelerate their sales knowledge, by virtue of the compactness and user friendly design of the program.

We are well satisfied with our investment, and our ability to expand its potential to other divisions and job functions. Thanks for all the co-operation."